Welcome to our fitness community! To ensure a seamless class booking experience, please review the following guidelines:

  • Booking Classes:

    • All classes can be easily booked using our members DF APP or Online Portal.
    • For help and instructions, please contact our reception team or click here.
  • Advanced Booking:

    • Members are able to book classes up to 7 days in advance from the end time of the class.
  • Waiting List:

    • When a class reaches full capacity, members have the option to join a waiting list.
    • You will be promptly notified via email and push notifications on the DF APP as soon as a spot becomes available.
    • This operates on a first-come, first-served basis, so act quickly to secure your spot.
  • Cancellation Policy:

    • We operate a strict 3-hour cancellation window.
    • If your plans change, please remember to cancel your booking within this timeframe to give others the opportunity to attend.
  • Three-Strike System:

    • In our commitment to fairness and responsible booking behaviour, we have implemented a three-strike system.
    • If a member fails to cancel their booking within the 3-hour window three times within the same month, they will face a temporary ban from using the booking system for a week.
  • Class Cancellation:

    • It’s important to note that classes may be subject to cancellation and removal from the timetable if there are fewer than 6 members booked within 12 hours of the class start time.
    • Rest assured, affected members will receive prompt notification via DF APP and email in such cases.more help

These policies are in place to create a fair, efficient, and enjoyable booking experience for all members. Thank you for your cooperation